Privacy Policy

Last Updated: October 10, 2024

Thank you for visiting Chirp! Get Chirp, LLC and its officers, directors, agents, employees, representatives, internal operating units, affiliates, parents, subsidiaries, sublicensees, successors and assigns, and independent contractors (described as “Chirp,” “we,” “us” or “our”) is committed to protecting your privacy. This privacy policy (this “Policy”) explains how we collect and use your personal information and demonstrates our commitment to collecting, using, maintaining, protecting, and disclosing your PI fairly and responsibly. This Policy applies to your use of the hellochirp.com website (the “Website”), as well as to any related or integrated technology, such as mobile applications, browser extensions and software applications (the “Software”) (collectively, with the Website, the “Services”).

Your privacy rights and choices may vary depending on where you live, as noted below. If there is a conflict between any general information in this Policy and location-specific information, the section applicable to your location prevails.

Because this Policy helps you understand our policies and practices with respect to privacy, we expect you to read it. If you do not agree with any aspect of this Policy, do not use the Website, install our Software, or use our Services.

Any capitalized terms used in this Policy that are not defined here are defined in our Terms of Service (“Terms”). Before using our Services, you should also review our Terms.

1. Notice at Collection
The Categories and Pieces of Information We Collect

Personal information includes information that identifies, or could identify, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you (“personal information” or “PI”). “Personal information” does not include aggregated or de-identified information that is maintained in a form that is not reasonably capable of being associated with or linked to you or publicly available information.

For users visiting our Website or using our Services, we may automatically collect or process certain categories of information that are stored in our log files. Examples may include your internet protocol (“IP”) address, your browser type, operating system, and information about how you navigate sites and links you click.

If you choose to create an account with Chirp or request more information about working with one of the Chirp Creators, you may also provide certain other information to us voluntarily, including:

Account Information. We collect and maintain all information that you provide to us in connection with the account registration process in order to help us manage your account and communicate with you. PI that is collected may include your name, email, phone number, address, alternative contact information, and any other PI you may provide to us.
Account Access. We collect and maintain your login information when you access your account to help us manage your account.
In addition, we use “cookies” and similar means to collect aggregate internet traffic statistics about the Site.
- A cookie is a small text file that is placed on your hard disk by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. We use cookies to temporarily store session information (such as your login information). This helps you move from page to page on the Site without having to sign in again on each page. If you do not want us to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. Please note that if you reject cookies, the website may not function optimally.
If you provide your PI through any fillable form or other channel on the Website or our Services for communication purposes, you are authorizing our use and sharing of your PI as described in this Policy and any subsequent revisions to this Policy. We will retain and use your information only as necessary to respond to your communications and otherwise, to comply with our legal obligations, to resolve disputes, for archival purposes, and to enforce our agreements or other legal rights.

We do not collect any other information, including sensitive information such as social security numbers, biometric data, or financial data.

Use of Your Personal Information

Chirp may use the PI it collects for a variety of legitimate reasons. In general, we use the information we collect to enable you to access and use the Services, and otherwise to provide, maintain, and improve the Services. More specifically, we may use the information we collect to:

a. Collect information for troubleshooting, diagnostics, and debugging;

b. Send you technical notices, updates, security alerts and support and administrative messages and to respond to your comments, questions and customer service requests;

c. Communicate with you about products, services, offers, and events offered by us and others, and provide news and information we think will be of interest to you, which may be provided by any means, including by e-mail, push notifications and display advertising;

d. Administer surveys and conduct user research;

e. Monitor and analyze trends, usage, and activities in connection with the Services;

f. Evaluate and develop new features and improvements to the Services;

g. Comply with applicable laws, lawful requests and legal processes, including responding to court orders or requests from regulatory authorities; and

h. Detect, investigate and prevent fraudulent transactions and other illegal activities, enhance our security practices, enforce our agreements with users (including our Terms) and protect the rights and property of ourselves and others.

Although we may use automated algorithms, we do not use such technologies for automated decision-making that has legal or similarly significant effects on you. We may use artificial intelligence, large language models, or machine learning technologies for purposes including providing customer assistance, analyzing, developing, and improving our Services, and for marketing purposes.

2. How We Share Information With Others, and To Whom It Is Shared

The personal information Chirp collects from you is stored in our databases in the United States and is not shared with others other than our employees, principals, officers, directors, members, consultants, legal and financial advisors, agents, parent entities, subsidiaries, or affiliates, and their respective employees and consultants (collectively “Related Entities”) for legal purposes or any of the other legitimate purposes described above. We may also share your PI with any third parties you instruct us to share it with.

We and/or our Related Entities may also disclose your information to outside companies that help bring you the services we offer. For example, we and our Related Entities may work with outside companies to: (a) manage a database of user information; (b) assist in distributing emails; (c) assist with data collection; (d) provide data storage and analysis; (e) provide fraud prevention; (f) provide customer service; (g) process payments; and/or (h) provide other services designed to assist us in maximizing our business potential and maintaining the Services. We and our Related Entities require that these outside companies agree to keep confidential all information we share with them and use the information only to perform their obligations to us.

In addition, if we go through a business transition, such as a merger, divestiture, acquisition by another company, restructuring, reorganization, bankruptcy, dissolution, or sale of all or a portion of our assets, your personal information will likely be among the assets transferred. We also reserve the right to disclose your information as required by law and when we believe that disclosure is necessary to protect our rights, to protect the rights, property, or safety of others (including to prevent death or imminent bodily harm), to detect or address fraud or other illegal activity, and/or to comply with a judicial proceeding, court order, government agency investigation, or legal process.

Other than for the legitimate business purposes identified above, we do not share your personally identifiable information with third parties for their independent use unless: (1) you request or authorize it; (2) the information is provided to comply with the law (for example, to comply with a search warrant, subpoena, or court order); enforce an agreement we have with you; or to protect our rights, property, or safety, or the rights, property, or safety of our employees or others; (3) to address emergencies or acts of God; or (4) to address legal disputes or claims, including with persons demonstrating legal authority to act on your behalf.

Separate from personal information, we may compile non-personally identifiable information and aggregated data about our users and disclose the results of such aggregated information to our partners, service providers, advertisers, and/or other third parties for legitimate business purposes, including to maintain and improve our Services and to provide Linked Sites (as defined in our Terms).

3. Your Information is Processed in the United States

chirp is located in the United States. Any information we collect from you through the Services will be processed in the United States.

4. How Long We Keep Your Personal Information

We will store personal information we collect about you for only as long as necessary to fulfill the purposes set forth in this Policy. For personal information that you update yourself, we keep the information as long as you choose to keep your personal information on our Services, or until your account is deleted.

While retention requirements vary by country, the duration of time we maintain your information may differ depending on the basis of how the PI needs to be used. This includes considerations such as the amount and nature of the OI, the potential risk of harm from unauthorized use or disclosure of personal information, when the information was collected or created, whether it is necessary in order to continue offering you our Services or to protect the safety, security and integrity of our Services, and whether we are required to hold the information to comply with our legal obligations.

5. We Use Commercially Reasonable Efforts to Secure and Store Your Information

We use commercially reasonable efforts to secure your personal information, but we cannot and do not assure that these measures will be sufficient to protect against all efforts to gain unauthorized access to the information.

We have implemented technical, administrative, and physical security measures to protect information from unauthorized access and improper use. We keep information on servers that are protected by firewalls and located in a physically secure facility accessible only to authorized employees of the Company and the Related Entities. From time to time, we review our security procedures in order to consider appropriate new technology and methods. Please be aware though, that, despite our reasonable efforts, no security measures are impenetrable and any information transmitted to us or through the Site will be at your own risk.

To help us protect your account, we request that you use a strong password and never share your password with anyone or use the same password with other sites or accounts. We encourage you to keep your phone, computer, or any device you use to access the Services updated to the latest version for security purposes.

6. Children’s Privacy

The Services are not intended for children under 18 years of age, and we encourage parents and guardians to monitor children’s online activities. No one under age 18 may provide any personal information to Chirp. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information via the Services to us.

If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us immediately.

7. Third Party Services and Linked Sites

The Services may provide links to third party Linked Sites that are outside our control and not covered by this Policy including third-party payment processors that handle Chirp Creator payments. We are not liable for any information, content, products, services, software, or other materials available on or through a Linked Site. The use of an external website or any information or other content found on external websites is subject to and governed by the terms and conditions of that website. We encourage you to review the privacy notices posted on the Linked Sites.

Also, our Services do not track users when they cross to third-party websites. Because there is no current industry standard for recognizing Do Not Track (DNT) signals, we do not respond to them.

8. Closing Your Account

If you have an account with Chirp, you may close it at any time, either through the deletion process in your account settings in the Services or by contacting our customer support team. When you close your account, you will lose access to it and all the content in it. After you close your account, we may retain certain information if applicable laws or regulations require us to do so, or if it is necessary to protect our legal rights.

9. European Economic Area (EEA) and United Kingdom (UK) Rights

If you are physically located in the EEA or the UK, you can learn about your personal data rights in this section.

Controller: For purposes of the General Data Protection Regulation (“GDPR”) and any subsequent revisions or modifications, Chirp is the data controller. We are a private company located in the United States, and you can contact us with any privacy concerns at [email protected].

Legal Bases: We only use, share, or collect your personal data (as defined in the GDPR) based on any of the legitimate legal bases:

Fulfill Service Obligations: We need your personal data to provide a service you request or fulfill a contractual responsibility we have to you. In most cases, this refers to when we make our Services available to you in accordance with our Terms of Use.
Legitimate Interest: We have a legitimate interest to use your personal data in ways that you would expect such as to properly run our Services, improve the Services for you, advertise our Services, and protect our legal rights.
Consent: We have your consent to use your personal data for a specific purpose presented to you before we collect it. You can withdraw any consent you give through options provided via the Services or by contacting our privacy team at [email protected].

Personal Data Rights: You have certain rights related to your personal data which are listed below:

Access: You have the right to ask for information about the personal data we hold, how it’s used, and with whom we share it;
Portability: Where you provide us with personal data based on consent and it is reasonable for us to do so, you can ask us for a copy of it in a structured, machine-readable format and ask us to send this data to another data controller;
Correction: You can ask us to correct any personal data that is out of date or inaccurate;
Erase: In certain circumstances, you can ask us to delete your personal data that we store;
Object: If we process your personal data based on a legitimate interest, you can object to our legitimate interest. We will honor the request except when we have an overriding interest.
Restrict: You can ask us to stop or limit how we process your data while we respond to one of your requests.
Withdraw Consent: If you provide us with personal data based on consent, you can withdraw your consent at any time. We will consider your request and respond within a reasonable time period as required by applicable law.

Chirp will try to respond to requests as quickly as possible and no longer than 30 days, but some responses may take longer. Not all personal data is covered by the above rights, but we will always provide you with a response to your request. At times, we may require more information to confirm your identity before processing your request, or in cases where your request is unfounded, repetitive, or excessive, we may deny your request or charge a reasonable fee.

If you wish to make a complaint about how we process your personal data, please contact us at [email protected]. We take all complaints seriously and aim to resolve them with respect. Although we believe we can address most complaints with you directly, you may also choose to file a complaint with the relevant data protection authority.

9. California and Other State Privacy Rights

Certain U.S. state laws, including the California Consumer Privacy Act of 2018 and the California Privacy Rights Act of 2020 (collectively, the “CCPA”), provide residents with specific rights regarding their PI. Depending on the state, some of these rights may include:

Access Rights: You have the right to request that we disclose the categories and pieces of PI we collect, use, disclose, and sell, as well as the business purposes for collecting your information.

Deletion Request Rights: Under certain circumstances, you have the right to request that Chirp delete any of your PI that we collected from you and retained over the preceding 12 months.

Opt Out Rights : Because we may use advertising and analytics for targeted advertising purposes, you may have the right to direct us not to “sell” or “share” your PI at any time (the “right to opt-out”).

Requests to Correct: You may have the right to request that we use commercially reasonable measures to correct any inaccurate information that we have about you.

Requests to Limit Use of Personal Information: Under certain state laws, you may direct us to only use your sensitive PI (if applicable) for only those purposes that are necessary to perform our Services.

The Right Against Discrimination: We will not discriminate against you for exercising your privacy rights, consistent with various state laws.

Before granting any request, we are required to evaluate whether the applicable request is provided for under the state laws, as some rights may apply only to residents of certain states. In addition, only you, or a person that you authorize to act on your behalf, may make a verifiable consumer request related to your PI.. As such, we cannot grant a request until we are able to identify which PI is associated with you, as well as your state residency. The type of information you must provide depends on the type of request you make.

Alternatively, we may use a third-party verification service to verify your identity. We cannot respond to your request or provide you with PI if we cannot verify your identity or authority to make the request and confirm the PI relates to you. You may only make a verifiable consumer request for Access twice within a 12-month period. If you believe you have a valid right to request any of the rights above, please reach out to us. To exercise the privacy rights to Access, Delete, Correct, and Limit PI as described above, or to exercise your opt-out rights, please visit [email protected]. We try to respond to all confirmed consumer requests within 45 days of receiving them, or as otherwise permissible under the applicable law. If we need more time, we will reach out to explain why.

10. Appeal Rights

Certain states may allow residents to appeal a denial of a privacy-related request. If we decline to process your request, you may have a right to appeal by emailing [email protected]. We may reject your request for appeal if the state in which you reside does not allow a right to appeal.

11. Privacy Policy Updates

We may revise or update this Policy from time to time. If we make significant changes to how we handle PI, we will post changes to the Policy on our site and change the date on the top of this page. Your use of our Services following the posting of changes on our website shall constitute your consent to the changes. If material changes are made, we will provide additional notice in advance (e.g., a disclaimer on our website).

12. SMS and Email Messaging Consent and Opt Outs

When you provide us with your email address or mobile (“SMS”) number upon creating an account with Chirp or by otherwise sharing this information with us through our Services, you are opting in to allow us to send you communications for the purposes of responding to user requests, to address or notify you about account updates, to provide updates about the Services, and for other marketing and advertising purposes including to share special offers only available to Chirp account holders.

You can choose to opt out of email or SMS communications at any time by clicking the unsubscribe or opt-out link in our marketing emails or responding “Stop” to any SMS messages.

13. Contact Us

If you want to contact us for any other reason unrelated to our privacy practices, you can send an email to [email protected].

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